ashley furniture delivery status phone number

#horriblecustomerservice #AshleyFurnitureHomestore #ashleyfurnitureĪfter a horrible **** show experience with #ashleyhomestorebrentwoodtn #ashleywarehousememphis #ashleywarehouse #ashleyhomestore #ashleyfurniture #horriblecustomerservice I just bought a new sectional from Head Springs Depot in Franklin, TN!!Īmazing Cx, Ux and super friendly people!! Old used piece will sit in our garage and new piece will be used until they decide to come get it! We haven't paid for anything and don't plan to. Letter to corporate CIO, COO and CEO next! I must have done something! The store can't/won't do anything.

GRT is saying, in so many words, that the couch looks fine based on the picture from the delivery driver. The #ashleyhomestore #ashleyfurniture in Brentwood won't answer my calls or call me back and neither will Logan, my sales guy! #ashleyfurniture #ashleyhomestore #AshleyFurnitureHomestore #horriblecustomerservice This is disgusting and the worst Ux/Cx I've ever experienced from #ashleyhomestore #ashleyfurniture. Today, I get to deal with GRT and Ashleyfurniturehomestore to see how they're going to handle this! In the mean time, the right arm loveseat will either go in the garage or it might get dropped off in front of their store on the sidewalk for them to try and sell to another customer! There are also 2 black dirt marks that I have no idea what they are There's NO tag on the right arm loveseat like there is on the left arm! The 2 pillows that came with it are also much smaller than the 2 new pillows that came with the left arm sofa! The right arm loveseat is darker, it smells and the cushion has a stain on it! You can clearly see the difference between the two pieces! I call Logan back, explained my GRT conversation, and he says you'll need to call the store tomorrow as there's no manager today. I say, I have to call back? You can't call me tomorrow after you speak to your manager and she says no. She says, I'm sorry you'll have to call back tomorrow as there's no manager today. I call GRT and tell them what's happened. He also warns me that the Customer Service from GRT is horrible. I call Logan directly, tell him what's happened and he says you'll need to call GRT (Guest Response Team) as he and/or the store can't do anything. We now know why he flipped the cushion - there's a large stain on it! I'm NOT exactly sure where this right arm loveseat came from but it's NOT new! It's NOT the same color! It's used AND it has an oder! And, remembering back to the delivery the delivery guy flipped one of the cushions prior to taking a picture saying something like oh the zipper was in front.ok, whatever I wasn't really paying attention as I'm standing back keeping my distance - pandemic remember! After some back and forth and #ashleyhomestore #ashleyfurniture not wanting to deliver partial orders, they delivered my partial order. I say, ok and I want those 2 pieces delivered on 1/7. So, I had a very direct conversation with the CS rep as well as texting Logan letting him know of his lies!ĬS says, oh the right arm loveseat just happens to be arriving on 1/5 but the middle section isn't slated for mid-Jan. Logan told me the sectional was ready to be delivered. Long story short - ONLY 1 of the 3 sections are in! Remember, back in Dec. But, if want to talk to somebody about sales.they'll answer the phone! 12/31 - I text and no response, 1/2- 2 texts and no response, 1/4 - I text and no response SO I call the store on 1/4, 3 times waiting on hold over an hour, before I actually get ahold of the 1 Customer Service employee that's handling their IVR Options 1, 2 and 3. I remember that I haven't talked to Logan. Finally, Logan says ok call me back after Christmas to schedule for 1/7. He's adamant about having it delivered in Dec., for some reason, and I continue to remind him that's impossible. I remind him that we're not in TN, won't be in TN during that timeframe and would like to reschedule the delivery for. I get a call from our sales person, Logan Poff, saying the 3 piece sectional is in and can be delivered mid Dec. (Being a past Ashley Furniture customer and supporting a local WI business, I just brush it off - there's always unhappy customers, right?)įirst, early Dec. Store employees, yes multiple, come up to us and apologize for her behavior and give us 2 bottles of water. Of course, the furniture isn't in and who knows when it will.Ĭlue #1 - unhappy customer walks up to us as we're buying our furniture and proceeds to complain about the customer service.

Went into the Ashley Home Store in Brentwood, TN to buy new furniture.

Ashley furniture delivery status phone number